REPLACEMENT ORDERS

Replacement ESA ID Cards and Registration Documents

Existing ESA Registry UK members can use this page to order replacement identification cards or registration documents when an original item has been lost, damaged or needs replacing.

Lost or damaged ESA cards

If your ESA Registry UK identification card has been lost or damaged, you can request a replacement using your existing registration details. A replacement order does not create a new registration or change the current renewal date.

Who can request a replacement?

Replacement items are available to existing ESA Registry UK members whose registration can be verified. You will need the registration number and access to the email address connected with the registration so that the verification code can be received.

Replacing certificates and registration letters

Available replacement options are displayed after the registration has been verified. Check the selected items, delivery details and total cost carefully before making payment.

Digital documents and the ESA Registry App

Before ordering a physical replacement, check the ESA Registry App. Eligible digital registration documents may already be available there. Physical identification cards are not downloadable from the app.

Photograph requirements

If the replacement process asks for a new animal photograph, use a clear, recent image showing the animal's face. Upload a JPG, JPEG, PNG or WebP image smaller than 15 MB. Keeping the photograph below 10 MB is recommended where possible.

Registration status and access rights

Ordering a replacement item confirms or replaces existing ESA Registry UK documentation. Where an ESA handler meets the definition of disability under Section 6 of the Equality Act 2010, they are protected from disability discrimination under the Equality Act 2010. Where an Emotional Support Animal is required as a medical aid because of the person's disability, a request involving the animal should be considered individually and should not automatically be treated as an ordinary pet-related matter. The appropriate reasonable adjustment depends on the person's circumstances, supporting evidence, the setting and applicable law. Acceptance and reasonable adjustments depend on the circumstances, applicable law and the decision of the relevant organisation or service provider.

Medical evidence and UK guidance

A replacement order does not normally require medical evidence to be submitted again. For general information, read our medical evidence guidance and UK Emotional Support Animal law guide.

If the replacement order does not complete

If the replacement order does not complete, first check whether a payment was taken before trying again. Refresh the page and re-enter the details. If the problem continues, use the ESA Registry UK contact page and include the registration number, the email address used and a short description of the error. Do not send card numbers or security codes.

Please review the replacement choices and delivery information shown in the secure form below before submitting the order.