ESA REGISTRY UK
EMOTIONAL SUPPORT ANIMALS UK
Empowering Lives with
Unconditional Support
Your Partner in ESA
Registration and Rights
"Compassion, comfort,
connection"
CONTACT EMOTIONAL SUPPORT ANIMAL REGISTRY UK
How can we help?
Use the secure form below to contact ESA Registry UK about a new or existing registration, renewal, replacement order, medical template, accommodation matter or travel enquiry.
New registrations
Before applying, read our step-by-step UK registration guide or go directly to the registration options.
Existing members
You can renew an existing registration or order replacement cards and documents through the appropriate secure page.
Travel support
Check the air-travel guidance before booking. Current registered members can also submit a travel support letter request.
Housing support
Read the housing and reasonable-adjustment guidance before contacting the team about a landlord, council, university or accommodation provider.
For existing registrations: Please include the 12-digit ESA registration number where available. This helps the support team locate the correct membership record.
Choose the most relevant enquiry type in the form so your message reaches the right team. You can also review the frequently asked questions for answers to common registration and membership queries.
Support email: support@esaorguk.com
Contact ESA Registry UK Support
Use the contact form below for help with new registrations, renewals, replacement identification cards or documents, verification, medical-evidence questions, housing matters and ESA Registry App access.
When will we respond?
We normally respond to enquiries within 24 hours. Please check your junk or spam folder if you have not seen our reply.
Information to include
If you are already registered, include your ESA registration number and the email address used for your registration. For a payment enquiry, include the approximate date, the package selected and the PayPal or card-payment reference shown on your receipt, if available.
Keep payment information secure
Do not send your full card number, card expiry date or card security code through this form or by email. ESA Registry UK does not need those details to investigate a payment enquiry.
Useful support pages
- New ESA registration
- Renew an existing ESA registration
- Order replacement ESA identification or documents
- Medical-evidence guidance
- UK law and disability guidance
- ESA Registry App
Important
ESA Registry UK provides registration and member support but is not an emergency, medical or crisis service. If someone is in immediate danger, call 999. For urgent medical help that is not life-threatening, use NHS 111 or contact an appropriate healthcare professional.
ESA Registry UK has supported people with hidden disabilities since 2018.