Julie and Maggie: Confidence, Companionship and Hidden Disabilities

Episode transcript

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[Music]
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Welcome to the Emotional Support Animal Show, episode 6. We're thrilled to have you join us today as we dive into the world of emotional support animals and
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the incredible impact they have on our lives and of their handlers. This show is dedicated to giving you an inside look at the people and the stories
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behind these amazing animals. In each episode, we'll connect with registered emotional support animal handlers who are officially listed with the emotional
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support animals registry in the UK. Our guests share their personal journeys, the unique ways their ESAs have
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transformed their lives and the inval valuable bond they share with their companions. From heartwarming stories of resilience to insights into the daily
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life of a ESA handler, this episode promises to both be informative and uplifting. and we'll be asking our guests a range of questions about the
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emotional support animals, how they become registered, and the positive changes these wonderful companions have on their lives. Whether you're an ESA
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handler yourself, considering getting one, or just curious about the role these animals play in mental and emotional well-being, you're in the
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right place. So, sit back, relax, and let's dive into another episode of the Emotional Supports Animals Show. Let's
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get started. Hi, and thanks for coming on the show. Can you start by introducing yourself and telling us a bit about your emotional support animal?
Chapter 2: Meet Julie and Maggie
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What kind of animal do you have and what's their name? Right. Um, so I'm Julie. Um, I have got a dog, a cockao
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girl called Maggie and I years ago was um, diagnosed with severe anxiety and depression.
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So she helps me with that. Mhm. That was on to the next question. What led you to decide you needed an emotional support
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animal? Was there a specific moment or reason?
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There was. Um, so I also, she was a present for me. Um, I never thought
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about it in that way. She was a present, but I was going through such a dark time in my life that she she was just in sync with me and she wouldn't leave me alone.
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for various times when I thought of ending everything, she was there and I would look into her eyes and I I was
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like, if I'm gone, who's going to look after her?
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you know, so that was one of the things, but also um I was diagnosed with this condition called vaso veagal syncopy
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that in the UK is not really recognized as a disability that my blood pressure
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is chronically low and when it goes even lower um I just collapse like a sack of
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potatoes. Mhm. And Maggie naturally just knew about it. Mhm. So when it's about
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to happen, she she gets all all restless and she let she lets me know so I can go sit down somewhere so I don't don't
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injure myself. Yeah. It's interesting how the animals know what's going on.
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Absolutely. And I have done a research on that Dave and in America there are
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trainee for like training for dogs to do the specific job. Yeah. To train assistance animals. Yeah. Yeah. in here because it's not
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recognized. Um, we can't do it, but Maggie just naturally knows it. It's
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absolutely amazing. Yeah, they are. How has having an emotional support animal impacted your day-to-day life and mental well-being?
Chapter 3: Impact on daily life
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Oh, it boosted my confidence massively. Massively. because I went from not wanting
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to to get out of bed or to being alive to then now I'm okay. I go into coffee
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shops. I go to I I go to the supermarket and I have no problems. You know, Maggie
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um having Maggie with me almost forces me to be social. So, I've got no option.
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um you do get the odd stare because um I don't have any visible disability.
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So I have I've had people looking down on me. I have had people, you know, just
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talking between themselves and saying, "Oh, that's a service uh that's a service dog." But I wouldn't know why that lady would need it. She looks
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normal. Yeah. Yeah. you know. So, but it boosted my confidence massively. Yeah.
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Exactly. That's um that's why when you have hidden disabilities, you have all those issues of people looking at you saying what's wrong with you. Mhm. Yeah.
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And and that's the thing I think people are very quick to judge as well, you know. Um it is a shame that I mean
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mental health is is very hot. It's a hot topic at the moment um everywhere.
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But there is still so much to learn about it and what comes with it because you know it affects your whole
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body. It really does physically and I don't think that is appreciated as much.
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Yeah. Could you share a particular story or instance where your emotional support animal provided comfort or support during a challenging time?
Chapter 4: A lifesaving incident
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um or there were various times when um I thought of suicide she was there but there was this particular time that
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that's when um I realized that she was just a natural. I was in a Christmas market in
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Germany. Um collapsed like a sack of potatoes. Um didn't know like I was I
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was out completely out. I woke up I had paramedics trying to feel my my pulse.
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um other people with my legs up like I was just surrounded by people and nobody knew what was going on and they said
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you'd been out for a few minutes um and my dog she was just like she was telling me but I I just thought because
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we were at the Christmas market and there was all this wonderful smell of German sausages and stuff like that that that's what she was after. She was just
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pouncing. Um no she wasn't. you know, she was trying to save my life essentially, but she was there. Um, of
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course, they tried to take her like away from me because she was right on top of me. She didn't want to leave me. So, someone picked her up cuz she was only
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small. Um, when I felt better, I had to go into the ambulance and the a whole
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lot of tests. When I was dis discharged, I went back to the Airbnb when I was staying in. And that night, um, she
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always sleeps with me anyways, but that night she didn't sleep. She was right next to me. She didn't sleep in the bed
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with me as she usually does. She stayed on the floor and she laid there all
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night. That night, I got up to go for a toilet about three times. The free time, she just did not leave my side. She was
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like really just sitting next to the toilet and walking me wherever was I was going. That's when I realized that that dog was she's just special.
Chapter 5: Traveling with an ESA
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What are some of the biggest benefits you've experienced since getting your emotional support animal?
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The benefits? Oh, there's so many. So many. I mean, I think as I said before,
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confidence it broadens it. it broadens it up. But the fact that I've got she's
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just my my sidekick. And you know when you're when you have got a hidden disability um already you you go through some sort
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of discrimination that people think you're normal as I've had before and
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just having her with me I just feel like I can take on the world.
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Um, it is a shame though because as an emotional sport animal, she's not
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allowed to travel um on an airplane with me, you know, and sometimes um that's
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when you need them the most when anxiety kicks in, you know, and you when you have when you're about to have a panic
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attack. But in the UK, for some reason, they're not allowed to fly. Uh because you can you can fly out with some
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airlines, but they've got to be 5 kilos or less. They've got to be under the seat in front of you. Exactly. They're not allowed to fly back in. No. Exactly.
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So it's just like what what is it again?
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Like so they don't allow they don't allow it. Bear in mind, um, Maggie's 11 kilos because she's a cocka poo, but
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also like even if she could go in a cabin as a pet under the sea, she wouldn't be able to perform her duties
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because she'd have to be in a crate or, you know, so how does that work? Yeah.
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Exactly. Yeah. You know, and that is the thing like these type of emotional support that we get from them, it's
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24/7. It doesn't stop. So to me, I I've done a hu um um a trip abroad to Brazil,
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and that was a huge huge huge challenge because I say to people that I'm the one
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who suffers from separation anxiety, not her. Yeah. You know, cuz I had to leave my dog behind because I couldn't take
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her with me. And I'm like, I'm at the airport and things are going through my head and I'm starting to have all these
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weird strange thoughts that I know that if Maggie was there with me, she would just bore me and be like, "Mommy, it's
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okay. I got you." You know, um, and I couldn't. Yeah, exactly.
Chapter 6: Public access challenges
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Have you encountered any challenges or obstacles with having an emotional support animal, especially in public places or specific establishments?
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Oh, yeah. I've had it I've had it before where people just stop me and they they
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actually ask to see to see her card or um I've actually had people coming up to
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me and asking me what type of disability do I have? Yeah. Um, I've had people who
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denied entry to some some places because they didn't believe that she was a
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service animal. And when I showed a card, they actually said that there was not official. Mhm. So, I've had a lot of
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discrimination. Um, it's getting a little bit better, but you still get looks um everywhere really. Yeah. A lot
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of places uh think you're just trying to get your pet into places. That's it.
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Yes. Yes. And I'm not saying that, you know, um that there aren't people who will do that because I have heard
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stories myself, you know, that people try that. But with Maggie, um as an
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emotional sports animal, she's not required to have formal training. But I did send her to formal training, so she knows how to behave in public places.
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you know because she is working, she's on duty. Yeah. And people need to know that. Yeah. Do you feel that having a
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emotional support animal has helped you connect with people in your community or has it affected your social life?
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It has affected my it has affected my social life in terms of
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um I will go I know like she can go into public places but if it's somewhere that I know I'm going to get some sort of
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confrontation I would rather just not go for my own mental health. Mhm. Mhm. You know, so that has affected me because
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sometimes you just it's just so tiring, so mentally tiring tiring when you have to explain yourself over and over and
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over again, you know. Um, but in terms of community, not everybody knows about
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it. Not everybody knows about the emotional support animal that they can have. So, in terms of community, every
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time I have the opportunity, um I'll let people know. Uh so, I I've got
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um a dog walker who's whose children, eldest child is
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autistic. So, you know, I said, look, that they're assistance dogs for that.
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You could she could even benefit from a support animal because the like Maggie is so good with her. She's so good with Maggie, like they understand each other
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when when we're at the park. So, in terms of community, I really try to um to spread the word because I think it's
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important it's important to talk about it. But on the other hand, um I know
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that I'm faced there is a lot of discrimination out there, a lot of disbelief.
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Um, and for my for my young mental health, sometimes I will I will avoid those places on purpose. What's the most
Chapter 7: Public misconceptions
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surprising thing you've learned about emotional support animals since getting one?
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Um, how common it actually is in terms of um I had never heard of it. Mhm.
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But once you get you you start talking about it then you someone knows someone who knows someone. So it's not really
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close linked but is I know he sounds a bit contradictory but like where I live
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there is none. None at all. Yeah. But I know somewhere um someone who lives just
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on the other side of the river that she's got, you know, an emotional sports animal. And that's why I said like
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spreading the word is important because when you're thinking about when you're thinking that life's not worth
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living and you've got that is that's your lifeline, that's your hanging on to that's that's worth it. Yeah. That's
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what most people don't understand. And also I assume that um all the establishments you go to regularly once once you've passed the first barrier
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like this isn't a pet and then you explain it's a medical dog then it's it makes it easier after that right once they know you. Um and that is the
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problem. Um they don't seem to understand it every time. So if I go to a shopping
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center sometimes I get approached twice three times before they leave me alone.
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M is it because it's a different security person each time or um different each time and but also they
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work they work around with radio. So what I say now is can you just radio your colleagues to say that there is an
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assistant dog there is a service dog in a building so I don't get approached again. Mhm. Because again it's tiring. I
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don't mind it but it does attract attention. um probably not the right type of attention. You know, you already
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have to be assertive at times when people want to pet her and you go, "No, I'm sorry. She's working." You know, um
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so I I don't know. It might but might just be me. But I just don't like to attract that type of attention. And I
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think because it happens so often all the time, I I just I just haven't got the patience
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anymore, you know? Like every time I go to the supermarket, like I go to the to the same supermarket for years now and I've
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been taking Maggie with me ever since I got her um certified. every time if they don't stop
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me at the entrance that it's it's a given in 20 15
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minutes there will be a security person following me around to to know what's going on and the first thing they say
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even though I I have a service dog um harness on her that you know so it's it's there for everybody to see the
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first thing they will say they won't bother looking at it They'll be like, "Doc not allowed in the supermarket." Yeah. And I was like, "Yeah, I know, but
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she's working." Yeah. So, I've I've gone that through that so many times now over the last couple of years that it it just gets really frustrating. Yes, it does.
Chapter 8: How ESA duties work
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Are there any misconceptions about emotional support animals that you would like to clear up for our viewers?
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I think I think there are because as I said I've I've gone you know I've gone through a lot
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of discriminatory type of comments and what happens is people really under
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underestimate what these animals are doing. You know, I can't speak for other types of emotional um support animals,
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but I can speak for my dog. And the misconception is that people think you're just taking your pet to the shop.
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Yeah, I think that's the main one, you know, when really it isn't like you that that animal there, you don't know
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everyone has good and bad days, but you could have been going into the shop in a day that you know if it wasn't for that
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animal, you wouldn't be there and I don't think people appreciate that. Yeah. I think everybody's also programmed to see a
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support animal with someone with a cane, you know, like a blind person with a Exactly. And that's that's a stereotype.
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And you and we need to understand that we we're evolving like medicine is evolving. So we know so much more now than we did 50 years ago. You know that.
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But today to this day, they think that an assistance um animal is a guide
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animal. and nothing else. Exactly. I think so. How does your emotional support animal help you manage specific
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symptoms of your disability or condition?
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Um, well, she she'll always like pull me. has got this little way of pulling me or sometimes um and sometimes that
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happens even before I know what's what is going on you know and it's only when I feel it happening but because she's
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there with me already doing what she needs to do I can just regulate myself is easier it doesn't catch me by
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surprise so uh if it's emotionally speaking in
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um she will she will start like giving me some little licks. She will start like getting in the middle of
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my legs just so like just being a bit goofy. Mhm. You know, and then and then
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we start playing. That happened quite a lot at the beginning because I would be on the verge of having these anxiety
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attacks and then she would just be goofy with me and give me her belly and then when it came it wasn't even that bad
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because I was like oh so this is you know this is how it works. Yeah. So that was one of the things emotionally um in
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terms of my actual physical condition she will start getting really restless really um and she will pull me she will
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start jumping on my legs as if to say you need to sit down you you're going to collapse. Mhm. you know, which um I I've
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been reading about it and apparently assistance animals u they they can't be trained for more
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than one purpose and I find that really interesting and really um limited as well because Maggie
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does both. Yeah. She didn't even have to have any training for neither of them.
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The training that I sent her too was just to, you know, ignore humans when she's got when she's on duty. Yep. You
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know, and she performs both like both rows. Absolutely amazing. She's outstanding.
Chapter 9: Business receptivity
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We sort of covered this one, but how receptive has businesses and service providers in your city or town been towards your emotional support animal?
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Have you found certain places more accepting than others?
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Yeah. Well, you know, the given ones, the usual ones are like pubs are usually dog friendly. So, if you turn if you
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rock up with your service dog, they won't say anything. Um, but there is a it is it is different how different
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establishments uh will receive it. And I think it's down to also people's um cultures and mindsets,
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you know, so which I think we've got a lot to learn. But again, when I went to to Germany with Maggie, we we drove
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there. It is such a dog friendly country that you can take them into into banks,
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into shopping centers. They don't even have to be a service animal. Yeah. you know, so I think it really depends where
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you are uh in terms of geography, in terms of culture, in terms of mindset.
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Yeah, it's interesting you're saying about Germany cuz um the registry's got a um a European site and they've got
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lots registered in Germany as well. So that's interesting what you said there.
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It is amazing. And this brings us on to the next one. If you've traveled with URSA, which you just said, uh what was the experience like and did you face any
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specific challenges? And just before we go, um the train now you can bring them to and from the UK inside the cabin. Just to let you know. Nice. Yes.
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So you can actually catch the train now, not in the car, but actually have them in the cabin. So just to let you know that. Nice. Yeah. So my experience with
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her again because I drove Mhm. I knew I couldn't take her on a plane. Um it was
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very it was just very smooth because you know you just go pay pay for the Euro
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tunnel and off you go. Yep. So not a problem there. again. I have been I've
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been to Holland with her. I have been to Luxembourg with her been and
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been to Germany with her and it's been it's been absolutely brilliant, you know. But just
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because I chose to drive um looking at options back in the day, she couldn't go
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on on a train and she couldn't fly. You still can't fly. Yeah. Yeah. Yeah. Yeah, because of the weight limit. Yeah.
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Yeah. They've just um yesterday or the day before the UK government said with their new deal with the EU, besides
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people being able to use the e-gates again, um they're going back to the pets where you can just use a pet passport and you don't need a health certificate every time you go there. So that's going
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back to what it was before Brexit. Just Yeah. So again, that is really good because it is just so expensive. Yeah.
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Yeah, exactly. It is like 200 pound to get that health certificate. Yeah. Well, you want every time. Yeah, I know. Well,
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people won't have to do that, which is good, which is excellent. What advice would you give to someone who's considering getting an emotional support animal?
Chapter 10: Advice for new handlers
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Um, do your research, you know, do your research. Uh, be prepared because it's not all roses.
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um do your homework and and if that is the way to go then go for it because we can't I mean Maggie was she was my my
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baby before she was my um emotional support animal. Um so but it comes with
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costs. Mhm. And if you're not going to do that properly then just don't do it.
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Yeah. you know, so do your homework, do your research, weigh it up, and if that's that's the best option for you, then go for it. Especially get the right
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animal, right breed, and also as you Exactly. Absolutely. Family number for life. It's not for a short. No. No. And you and you've got to do it properly.
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Yeah. Do you have any tips for managing the care and well-being of emotional support animal, especially for people with disabilities, whether seen or hidden, or mental health challenges?
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Well, the the way that I do again because I haven't gone through one of these charities who gave me a fully trained puppy, you know, I've done all
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the work myself and I and then I had her trained to go into public places is for
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me Maggie. She's my my ESA, but she's also my dog, my baby. I don't have
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children and she knows very well uh when she's working and when she's not. there
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is no confusion, you know. Um, she's my baby, but she's still a dog. She's got her daily needs. She's got to walk.
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She's got to run. She's got to have her sniffs. And, you know, I take her on a walk three three times a day,
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you know. So, it is again, it's about doing your homework, doing your research, you know what you're doing.
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You know, we can't know everything at once and we learn as we go, but the better prepared you are, the more
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successful you will be at it. And don't forget, you know, that they are that they are animals at the end of the day.
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They've got their own particular needs that need to be attended to. Yep. Yep.
Chapter 11: Conclusion and wrap-up
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26 minutes, 40 seconds
Lastly, what's one thing you'd like people to understand or appreciate about emotional support animals that they might not realize?
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is the they are the lifeline of like she's my lifeline. You know, there are days that as I said to
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you before and and I keep going back to that point because I can't stress that enough, you know, sometimes all you've
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got to hold on to is that, you know, and she is the most precious thing I've got
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in my life. And I think it's is not appreciated enough or not or not well understood.
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Yep. Okay. Thank you for coming on the show. It is much appreciated. And thank you to all those viewers watching the show. Please subscribe to the channel
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27 minutes, 32 seconds
and if you have not yet done so, hit the thumbs up and of course share the video link on your social media. Thank you very much for coming on the show. Thank you. Bye.
27:42
27 minutes, 42 seconds
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