Elizabeth and Daisy: Finding Purpose Through an ESA

Episode transcript

Chapter 1: Intro
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[Music]
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Hello. Can you start by introducing yourself and telling us a bit about your emotional support animal? What kind of animal do you have and what is their
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name? Yeah. So, my name is Elizabeth and um my emotional support animal um was
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Daisy. Um and she was Yorkshire Terrier um and she's 15 years old. Um, and I've
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had her since she was six weeks old. So, I've had her for a fair amount of time.
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Um, in my life and yes, so we've been through everything together from day one, should I say.
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Okay. What led you to decide that you needed an emotional support animal? Um, was there a specific moment or reason?
Chapter 2: What led you to decide that you needed an emotional support animal
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Yeah, I think when I first was chosen by by Daisy to be her mom, um the initial
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um connection wasn't to be an emotional support animal. It was actually for us to just have the life together. Um but
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two years after having Daisy with me, um my mom actually passed away from cancer
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and that obviously was a great shock to myself and as you can imagine navigating life afterwards um it was a bit of a
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shock. Um but Daisy ended up evolving into my emotional support because there
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was a lot of anxiety there. There obviously was a lot of grief, depression with regards to the loss of my mom and
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Daisy was that support. She was the person there when I came through the door. She was with me when I went out
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the door. She seen me through good and through bad. So that's how it evolved to be the connection between emotional support between me, myself and Daisy.
Chapter 3: How has ESA impacted your day to day life
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Um, how has um having ESA impacted your well, how did it impact your day-to-day life and mental well-being? I think it I
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would say the it impacted me positively because in all honesty, if I can look
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back at the time when I needed Daisy the most after my mom's passing, she gave me
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purpose, should I say, to carry on. And it was through that purpose that every single day I was able to function, get
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out of bed, have a go, and do the things that I needed to do. Later on in life,
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um, obviously I've I've had medical conditions like everybody else has had, but she had been a great support through
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all of that. And that's why I always say that she gave the purpose for me every single day to do something. um if she
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wasn't there, I can honestly say I wouldn't be here today. I wouldn't have achieved anything to the point that, you know, I wouldn't have even had my
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daughter, should I say. So, that's that's the the impact that she has on my life.
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Would you be able to share a particular story or instance where your emotional support animal provided comfort or support during a challenging time?
Chapter 4: When did your ESA provide support
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Yeah, I think to be honest um as we discussed the the loss of my mom um which is obviously ongoing you know
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every single day a grief for my mom so she was always there in the quiet times when the chaos had went she'd been that
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support where she knew where I was getting anxious she knew I was sad she knew even to the point where I was actually having um a medical impact that
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day she knew um even to the point when I suffered a pregnancy miscarriage. She
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was there for that support um throughout. So I would say definitely on a day-to-day
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basis, she knew in a subliminal way that I needed the support from a a mental
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health capacity and also to a functioning capacity as well.
Chapter 5: Biggest benefits
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What were some of the biggest benefits you've experienced when you had your emotional support animal? You think I
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would say that the biggest benefits was obviously I'm still here. Do you know what I mean? Like if I didn't have her, as I said, I I wouldn't be here today.
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And I would say it comes back to that word purpose. You know, she gave me the purpose every day. It's just even to maybe do the smallest things because
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everybody sometimes might have a a small goal, a big goal, whatever it is, that small step to even get out of bed in the
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morning to say, "Right, if I can get out of bed, I can do the next step and next day I can get out to the door." So, it was little steps like that that she she
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brought those challenges into from a negative to a positive and and gave me reason and gave me hope. And it's only
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when you look back throughout the years, you think if she wasn't there, definitely wouldn't be here.
Chapter 6: Challenges
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Did you encounter any challenges or obstacles having a ESA, especially in public places or specific establishments? Yeah, definitely. I
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would say that obviously today we are in a society where we're talking more about mental health, unseen conditions,
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medical conditions. Um, in the past 15 years ago when I first had Daisy, things
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like that wasn't heard of um, you know, you were basically if you if you didn't, for example, um, have a seen disability,
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then you were just told no, you you don't have an emotional support animal, you can't go into public places where
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everybody should be. So for example, you know, if I wanted to go into a public place where, you know, I wanted to go to a museum, for example, and I wanted to
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look, you know, I couldn't do that. But it was until you obviously I researched into this that there is no scope for
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emotional support animals just like there is for example guide dogs and other assistance dogs. Yeah. Service animals. Yeah. Yeah. So it was having
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that constant battle of proving that those unseen disabilities, health
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conditions, anxieties, you name it, is is an actual underlying condition there.
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And you shouldn't have to keep saying all the time, but I have this, I have this. It should be seen as what it is,
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the condition. Um, in my case, I actually had um a a note, should I say,
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from a professional medical uh doctor who turned around and said that Daisy was my emotional support. But not
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everybody had that. It was only because I had done the research to do to get this note and that was my evidence and that was technically my key to getting
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into places. Other than that, there would be nothing there for emotional support animals, their owners. Yeah.
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Well, that's why I use the uh ESA card now. That's the same thing. Instead of showing medical record, which is sort of private. Yeah, exactly. Just show the
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card now and then if they say what's this, you say it's a medical animal and they go, "Okay." Yeah. Um do you feel that have that when you had an essa that
Chapter 7: Social Life
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it helped you connect with people in your community or is it affected your social life? I I definitely think having Daisy has connected me to the society
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because obviously having any animal you if you got a dog walk you see other dogs they say hello if you didn't have an
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animal you wouldn't be able to say hello so if I never had Daisy there'd be no reason for me to talk to anybody to go out to do those walks to have that
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communication so I would say that definitely that side of it has actually enabled you know to go out to do those dog walks
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um to speak to other people that you know are you know dog walkers, dog owners, other animal lovers as well. So I would definitely say it's opened the
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doors um having an emotional support animal as well can actually help with somebody's confidence you know just to actually even start a conversation to
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even get out the door to to talk to the general public. Um so it's definitely a positive for myself.
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Yeah, I notice always people like uh start smiling when they see the dog and then you can start talking to them.
Chapter 8: ESA Legislation
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Yeah. Uh was there any what's the most surprising thing that you learned when you had a once you had an ESSA? Um I would say
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definitely the legislation um is what shocked myself if I'm being honest. the fact that emotional support animals are
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not recognized under the equality act um 2010. Um which we I think we need to
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evolve and come up more with the times and actually involve that into the the actual legislation in itself. Um because
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we as I say we are actually talking about mental health unseen conditions and it needs to evolve with that. the door should not be closed. And I think
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that's what really sort of surprised me was the fact that before obviously yourselves had introduced the card for
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registration for an ESA animal that there was nothing there was nothing to go by. Legislation didn't say anything.
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If you were lucky, you would get into places. If not, you were turned away.
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So, I think that's what really Yeah. Yeah. I can honestly tell you that um the registry what I've been told is
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they've talked to the government six times and every time they've started talking to him there's been an election or something's happened they've changed
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you know um well they've changed PMS and then all the cabinet changes and then it stopped
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then you got to start again with all the new people and it was just starting to happen again with the last one with the rishies government then they had an
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election Labor's in. It's just uh it's just it never gets far enough before they
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change the government. That's the problem. Exactly. And I mean to be honest we know with regards to the UK unemployment rates for example people do
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want to get back into work but they might have those as I say unseen conditions anxieties depressions but if they don't actually recognize that work
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getting people back into the workplace and actually saying well what would get you back in emotional support animals okay let's see if we can do something
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with regards to this and actually you would find out that the economy would be a lot better if we could actually get people back into the workplace. if this
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was recognized. Yeah. The registry's got a um template for work um you know to go through the work and check if there's
Chapter 9: Employment Rates
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any issues and Exactly. Yeah. Because as myself, I'm I'm an HR professional um you know trained and when I went into
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the profession I wanted to do something for good. I wanted to change. I wanted to make employment a positive impact.
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Um, but I feel that when it comes to emotional support animals, when it comes to employment rates, these work hand in
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hand together and if you don't recognize one without the other, then nothing's going to happen. And I think that's what you've seen with yourselves that
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obviously prime ministers have changed, you know, debates have happened, but nothing's actually solved a problem there, which I think they need to actually look into. Yeah. Exactly.
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Exactly. Uh, don't want any new laws. We just want the existing one changed.
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Exactly. We just want to make it so it's more inclusive for all. Yeah. Exactly.
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Exactly. Cuz at the moment under the Equality Act, as you said, the dog isn't um covered. But if you say the dog's a
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medical aid Mhm. and the person's got a hidden disability. Yes. And the person's covered and should be able to have the
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medical aid, you know, like a wheelchair or crutches or the dog. So that's working at the moment. Exactly. But it shouldn't shouldn't be like that. Like you said, it should be like a service
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animal. Exactly. And you know, if an employer does actually have somebody who requires an emotional support animal, obviously there's risk assessments
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that's going to be put into place, um there might even be policy changes, but it's making it inclusive for everybody at the end. Like we've got a the
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registry's got a template for risk assessment, so anybody can ask. Exactly.
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Uh are there any misconceptions about emotional support animals that you would like to clear up for the viewers? I would say
Chapter 10: Misconceptions
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um misconceptions would probably be that obviously owners who have an emotional support animal might get
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turned away and they might feel disheartened with regards to you know am I a valid person in society and I would
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say definitely you're a valid person in society we hear you we see you and that's coming from obviously an HR professional here who would say we hear
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you we actually see you and how you're actually feeling and your emotional support animal is valid as well. And I
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do think that that's the misconception is that people who have emotional support animals don't feel valid. They don't feel heard. They actually feel
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like a minority um as such. They are seen as a negative. They're see emotional support animals are saying you just want to take your pet. It's not
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about that at all. It's opening up the reasons why this person actually needs an emotional support animal and recognizing that relationship that bond
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that they actually have not just as you know the owner the animal it goes further and a deeper connection than
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that that it actually is enabling that person to function and I would definitely say the misconception is to and I would say to people you're
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definitely from from myself you are heard and you're seen and just make sure that you and yourself Make yourself heard and make yourself seen.
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Yeah. I remember when I first started taking um my ESA around London, first thing people would say is, "Sorry, no
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pets allowed." Then I'd show the card, explain it was a medical dog, and then they let me in. Exactly. But also, um
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I've been looking at the stats for the registry that, um if the smaller the dog you have, the easier it is to get into places.
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Exactly. So, so mine was in a bag, so it was okay. And I know other people that
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have had a larger animal, you know, like say German Shepherd and uh they just won't let him in. I know again it's
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discrimination as such. I mean, I had Daisy. Daisy's Yorkshire terrier. She was small. I put her into, you know, the
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the regulated transportation. She had everything from the jackets to the collars, everything to state that. And because she's small, she would she was
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told sometimes, "No, you can't come in." But obviously when I've had to argue the case, got in because you're small. But I have seen it myself where there is
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somebody who has actually wanted to get into the same place as me, had exactly the same, but being told no, exactly same thing as yourself. You can't, you
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know, just a pet but being told because it's a larger animal cannot go in. But it's the when you think about it, you
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might have a guide dog who's a large dog as well. You know, it's mostly like a Labrador. Labrador. Yeah. So, when you think about it, why is there a
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difference? Because at the end of the day, if the animal is trained and is well behaved and is providing that support, there should be no reason for exclusion. Exactly. I agree.
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Uh, how did your ESA help you manage specific symptoms of your disability, hidden disability or condition? Um, I
Chapter 11: How did your ESA help
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would say because my hidden disability is I I actually suffer from fibromyalgia which is sort of rooted off from stress
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and anxiety. So if I was to say get stressed or anxious about a certain situation, I would have a flare up with
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fibromyalgia, which means I would barely be able to function and move. So Daisy would eliminate the stress, the anxiety,
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so it wouldn't get to that point for myself. Even to the point where if I was to have a panic attack, she would know
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to calm myself down to regulate that and bring myself back from not being in such an anxious state that it would actually
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sort of go to the point where I could not function. I could not get out of bed. I could not walk far. So that's that's what how I'd say Daisy actually supported me.
Chapter 12: How receptive was the businesses and service providers
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How uh receptive was the businesses and service providers in a city or town towards your ESSA? And did you find that
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certain places were more accepting than others? Um I would say it was on a case to case um scenario. So for example, I
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could go one place, they were very accepting again because Daisy was a small dog. They would turn and go, "That is absolutely fine. Not going to be a
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bother. could go somewhere else. No, because seen as a pet, even if I fought the case, it it came on a case to case
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basis. Um, so it was very much if I wanted to go somewhere, I had to phone in advance to make sure I had approval.
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Um, and that in itself is quite a stressful situation to be in because it makes you automatically think that I'm
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not valid in society. I'm actually seen as a negative. And again, that shouldn't be the way. Um, but that's that was if I
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wanted to go out to public places that that was an occurrence that happened all the time. Well, I know the registry talked to uh called Tesco has head
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office, for example, and talk to them and they just said it was up to each individual store. Mhm. Exactly. And
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you'd have to talk you'd have to talk to the manager there and then, you know, then see if that was available because, you know, the door person usually said
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no. Yeah. Exactly. And I mean it shouldn't be like that because you could get one person in one store as a store manager and saying one thing and might
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might be having a good day say come on in whereas you might go to another store you might get somebody that's having a bad day might think well I'm going to I'm not going to let you in. So it
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shouldn't be on a case to case basis where you're having to fight this battle. Yeah. And also it also I found depends on
Chapter 13: Travel with Daisy
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um where the person culture comes from as well.
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So uh people that are not their cultures aren't into like dogs will definitely say no straight away. So that's exactly
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so even fighting your battle there, you know that you were just you are not going to to to be allowed to go places.
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So which shouldn't be the case in any situation. Um did you ever travel with Daisy? Um I didn't actually travel out
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of the country with Daisy. Um although Daisy did have her passport to travel.
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Um but she I did actually take her from Scotland to England to Wales. She was well traveled. Um but did you face face
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any specific challenges doing that? No, I wouldn't say I I faced any challenges at all. Um if I was staying in a hotel,
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as long as I said to them that was an emotional support animal, um some hotels would be fine, some hotels wouldn't.
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Some hotels would charge, some hotels wouldn't because they would class it under a disability. So it depends who
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you actually got again. But again, I would say my life actually became not a battle, but fighting a cause which
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shouldn't have been fought at the end of the day, but it wasn't so much so that it was difficult getting from country to
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country. Um, it was just if I was going to certain places like hotels, restaurants, public places of interest, it was that it was on a a case to case basis whether I would get in or not.
Chapter 14: Advice for getting an emotional support animal
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What advice would you give to someone who's considering getting an emotional support animal? I would say um definitely consider it. I mean,
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obviously, for example, we all know that, you know, you shouldn't just get a dog for Christmas, for example. But if you really need an emotional support
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animal, it's not just going to be for the short term. It's going to be for the long term because they're not going to be a pet. They're going to be there to support you. They're going to be there
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in your family. And I would say make sure that you've considered all options before getting emotional support animal.
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But once you get an emotional support animal, obviously that there's going to be a bond there for life. That person is going to be, and I say person because I
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seen Daisy as a human as such because she knew me inside out. And anybody is going to get an emotional support
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animal, they're going to realize that that person is going to be their right hand. Do you know what I mean? They are going to be there constantly for them
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through the good and the bad. And obviously you've got other things to consider just like any other sort of pet owner you know you've got to vets you've
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got the groom everything that goes in with looking at animals all these have to be considered as well. What support um is going to be there for not just
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yourself but the support for the animals. So say for example um are you going to have family members that are around as well to support you both
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because you know the person might not be able to function fully um but then this the the animal needs a support as well
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so having that sort of close-knit community um I was very fortunate I had a very close family that Daisy um
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obviously 15 years she was seen as part of the family and you know I would say definitely consider all this you You
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know what I mean? It's it's not just seeing as I've got, you know, you know, I'm a little bit anxious. I think I'll go out and get an animal to to make sure
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that I'm okay. Look at look at the full situation for yourself and see if it's right for you. Yeah. Do you have any
Chapter 15: Tips for managing and care
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tips for managing and care and well-being of emotional support animals, especially for those people with a hidden disability or mental health
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challenges? Yeah, I would say that sort of goes back to what I was mentioning about having, you know, a support network there. Um, you know, family,
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friends, neighbors, anybody that's going to support you as well as the animal on the good days and the bad days. Um,
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don't be ashamed to say to to close families and neighbors and, you know, friends that you're having a bad day.
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Open up about that. We're meant to be a society of animal lovers. you will find that you know your family members will
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support you also the animal as well. Um so I would definitely say make sure you have a close community. Um also with
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regards to letting your vets know that your animal is an emotional support animal as well. A lot of people don't actually tell their vets that are found
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as emotional support animals. Um, so for example, if you know your animal had to go in for an operation, the owner is
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obviously going to be upset. Any animal animal lover would, but they're going to be more anxious about that. So, I would
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say tell people that you do have an emotional support animal there because they're going to know that you're going to need that support, but also because
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that bond with the animal is always going to be there. The animal is going to need the support as well. So opening up and telling people that youth have that emotional support bond.
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[Music]
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And lastly, what's the one thing you would like people to understand or appreciate about emotional support animals that they may not realize? I
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would say um definitely ed educate yourself on this um because emotional
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support animals is not a pet. emotional support animals are there for what it says to support to provide the the the
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owner, the mommy, the daddy, whoever it is, that purpose to function in life.
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The reason why they've been given that title is because they're given the support in the day-to-day living just like for example anybody that would
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maybe need a guide dog or another assistance animal. And don't think that it's just a pet, therefore you exclude
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them. you don't recognize them because if you're not educated, just educate yourself on this. All right. Okay. Thank
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you very much. Also, just to let you know and everybody else know, I'll just show you. Uh
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oops. I've I've vanished. I can't show you.
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Um the registry is going u got a phone app coming out soon, so you'll be able to carry your stuff digitally and uh few
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other things. So, I was going to show you a picture of it, but it didn't come up for some reason. Sorry, technical.
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Yes.
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Okay. Well, thank you very much for that. Really appreciate it. And uh any last words for the uh people out there?
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Um I would say definitely make your voice be heard. You know, don't feel that you're on your own. Um, anybody
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that does have any sort of requirement for emotional support animal does have an underlying reason for having it. So,
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I would say definitely make yourself known into society and make your voice be heard. Great. Okay.
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[Music]